The Business Excellence Center (BEC), the internal Consulting arm of Dubai World, has signed a Memorandum of Understanding with the Kaizen Institute – Africa and Middle East for collaboration in areas of mutual strategic interests and for outsourcing consulting services to support the efforts of the Dubai World entities to continually improve their services whilst reducing cost.
The Business Excellence Center (BEC) assists group companies in their business excellence journey. They use a Group Continuous Improvement Framework founded on the EFQM Model for Business Excellence, but enhanced to better serve the interests of all their stakeholders.
In addition they address the strategic imperatives of the newly formed Dubai World holding company. Kaizen Institute was founded by one of the foremost Kaizen Gurus of this Century Sensei Masaki Imai, and is widely recognized for its role in the proliferation of the Kaizen or LEAN philosophy worldwide. The MOU was signed by Mr. Jayanth Murthy of Kaizen Institute, Africa and Middle East.
Speaking on the occasion, Anand Nicodemus- Manager of The Business Excellence Center said, ‘Today, process improvement needs to be accelerated, must engage employees, be suitable for our culture and help our staff learn. We are addressing this in this partnership and intend to achieve this through using the Kaizen Philosophy modified to the requirements of Dubai World. The modified approach is called the ‘Cost Optimization Program’, but will retain all the key elements of the Kaizen philosophy. ‘The COP will produce measurable benefits within days and help to entrench a culture of continual improvement within a timeline no longer than ninety days’, he added.
Abdul Qader Obaid Ali, Director, Group Internal Audit and Business Excellence, Dubai World, said:
‘The MoU falls within our plans to adopt the best global and local expertise in the field. It will help us in strengthening the consultancy services we provide the business units of Dubai World, especially in view of the holding company’s global expansion and diversification.
‘I believe that our rapid expansion globally and diversification has made it necessary to enhance our capabilities rapidly, seek diversified expertise and align our services to the vision and mission of our business units.’
Speaking on the occasion Mr. Jayanth Murthy, the Regional Director of Kaizen Institute, Africa and Middle East, stressed the need for ‘deep’ change in the very skeletal structure of the organization. Only this will cause Customers and stakeholders to acknowledge that the organization was committed to Customer and Quality. He explained how the COP will significantly reduce cost by attacking Waste, Process variation and Strain within the processes. He provided examples of such wastes drawn from his consulting experience.