Kaizen | Six Sigma | Lean Management | Training & Consulting | Operational Excellence

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Problem Solving Story

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1. DEFINE PROBLEM

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  • Describe the current situation.
  • Elaborate to make the problem specific.
  • Use available information such as: documents, pictures, data practical examples.
  • Question the effect: Why is it a problem?
  • Determine the problem focus- Use Pareto Chart.
  • Compile: Data & Facts.

 

2. FIND THE ROOT CAUSE

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Five WHY Analysis

  • Suitable for simple or linear problems.

Ask ‘WHY’ enough times to reach the true causes of the problem.

Cause & Effect Diagram

  • Suitable for possible complex influences.
  • To evaluate the entire problem landscape. Clarifying results & dependencies.

 

   3. VERIFY THE SOLUTION

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  • Check the veracity of the solution, this is an important step.
  • Verify that the countermeasures were successful; they have solved the problem & lead to the correct results.
  • Use data & pictures- before /after, test records (tally charts etc.)
  • If the actions do not achieve the desired results, go back to step 2 “Find root cause”.

4. SOLVE THE PROBLEM

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  • Consider probable causes that help the team to a permanent solution/countermeasure.
  • Evaluate the solutions & ideas using cost-time diagram to evaluate benefits. Drive the team to focus on quickly converting the solutions to reality.
  • Create the countermeasures implementation plan
  • What actions, Who-responsible, When- time.

Author: Kaizen Institute - India!

Kaizen Institute – India is part of the Global Kaizen Institute operations. Kaizen Institute was established by Sensei Masaaki Imai, the GURU of Kaizen. He wrote the 1st book 28 yrs ago and that is when it all started . We operate in 30+ countries today and have over 400+ coaches helping more then 600 organizations Learn, Apply, Sustain – Kaizen/ Operational Excellence. In India we have two physical offices – Pune & Ahmedabad and 27 coaches in all.

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