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Training Within Industry: The Missing link of lean – Part III

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This article is in continuation of the article posted earlier on July 21st and 28th July which focused on Job Instruction & Job Methods:

Now let’s learn more about Job Relations

FOUNDATIONS FOR GOOD RELATIONS

Let Each Worker Know How He/ She is getting along

Figure out what you expect of the person point out ways to improve

Given Credit When Due

  • Look for extra or unusual performance
  • Tell the person while it’s “hot”

Tell people in Advance about Charges that Will Affect Them

  • Tell them why if possible
  • Work with them to accept the change

Make Best Use of Each Person’s Ability

  • Look for abilities not now being used
  • Never stand in a person’s way

Steps:

Step 1 – GET THE FACTS

  • Review the record
  • Find out what rules & customs apply
  • Talk with the individuals concerned
  • Get opinions & feelings

Be sure you have the whole story

Step 2 – WEIGH & DECIDE

  • Fit the facts together
  • Consider their bearings on each other
  • What possible actions are there?
  • Check practices & policies
  • Consider objective & effect on individual
  • Group & production

Don’t jump to solutions

Step 3 – TAKE ACTION

  • Are you going to handle this yourself?
  • Do you need help in handling?
  • Should you refer this to your supervisor?
  • What the timing of your action

Don’t pass the buck

Step 4 – CHECK RESULTS

  • How soon will you follow-up?
  • How often will you need to check?
  • Watch for changes in output, attitudes & Relationships.

Did you action help production

Acknowledgement: Courtesy: TWI

To visit our website click here.

Author: Kaizen Institute - India!

Kaizen Institute – India is part of the Global Kaizen Institute operations. Kaizen Institute was established by Sensei Masaaki Imai, the GURU of Kaizen. He wrote the 1st book 28 yrs ago and that is when it all started . We operate in 30+ countries today and have over 400+ coaches helping more then 600 organizations Learn, Apply, Sustain – Kaizen/ Operational Excellence. In India we have two physical offices – Pune & Ahmedabad and 27 coaches in all.

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