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Kaizen® in Government

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Great things are not done by impulse, but by a series of small things brought together. Similarly IMPROVEMENT cannot be done in a blink of an eye. It’s a process, its journey that needs to be taken collectively, only then, we can bring change or improvement.

kaizen in government

Opportunity                                                          

The typical office has lots of opportunity to build upon, for eg:

  • Has a lot of hidden Waste….
  • Like searching, double filing, duplication of efforts, processes with long lead times, information ‘poor load’ or ‘overload’ etc,
  • Dissatisfaction felt by customers: services are seldom
  • ON Time, In Full, Error Free (OTIFEF) – to internal or external customers
  • Dissatisfaction to organization: Waste of resources: People, Space, Utilities, Material, Machines
  • Probable Causes: poor physical workplace management and defects in processes. No sustained efforts to drive continual improvements within service functions.

Lack of a productivity culture and need for building a Kaizen culture!

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Benefits

Lean government proponents generally believe that the government should cut out “waste” and “inefficiency” from government organizations; this in turn will result in better services overall, as well as more value for tax-supported programs and services. Generally, proponents also see that a Lean government is a means to expand the capacity of government to provide more services per unit of investment. Apart form this there are few other benefits like:

  • Improved public service (time to delivery and quality of service)
  • Improved work flow and service to internal customers
  • Release of space converted for other purposes
  • Saving of costly national resources
  • Better organized workplaces in a number of offices
  • Most critical – A ENERGIZED PUBLIC SERVANT

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 How Lean Government is different from Conventional Government

Lean-Keen

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Author: Kaizen Institute - India!

Kaizen Institute – India is part of the Global Kaizen Institute operations. Kaizen Institute was established by Sensei Masaaki Imai, the GURU of Kaizen. He wrote the 1st book 28 yrs ago and that is when it all started . We operate in 30+ countries today and have over 400+ coaches helping more then 600 organizations Learn, Apply, Sustain – Kaizen/ Operational Excellence. In India we have two physical offices – Pune & Ahmedabad and 27 coaches in all.

One thought on “Kaizen® in Government

  1. Lean Government is a oxymoron. Most traditional government bureaucracies feast off of federal, state or local tax payer funding.
    With no “skin in the game” governments have a very difficult time envisioning Lean Principles like employee involvement, continuous improvement and vale to the customer. The “root cause” of the problem is our current “do-nothing” Congress. Partisan politics doesn’t permit a rational problem solving approach like PDCA, DMAIC, etc. to properly define….and eventually provide systen=ms solutions to our country’s problems!

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